Basic Fix
Quick repair help and minor troubleshooting.
$40
Book Basic Fix
Book a repair
Book your repair with Google Calendar.
Choose the service you need, then pick a time on Cooper's Google booking page.
Choose your service
Pick the repair you want to book. Each button opens Cooper's Google Calendar appointment page.
Virus and Malware Removal
Malware, suspicious programs, browser popups, and unwanted extensions.
$60
Book Virus Removal
Full System Tune-Up
Cleanup, updates, startup optimization, and performance improvement.
$75
Book Tune-Up
Google Calendar opens in a new tab so you can choose an available appointment time.
How checkout works
Choose a service, pick a time on Google Calendar, and Cooper will follow up with the next steps.
Google Calendar handles scheduling. Payment details can be handled before the remote session starts.
Before your Quick Assist session
- Write down the main problem and any error messages.
- Make sure the computer is connected to power and internet.
- Open Microsoft Quick Assist when Cooper gives you a security code.
- Close private files or windows before the remote session starts.
- Keep your phone nearby in case a quick call is needed.
Customer Quick Assist Instructions
Use these steps when it is time for your remote repair appointment.
Open Quick Assist
Press the Windows key, type Quick Assist, and open the app. You can also press Ctrl + Windows key + Q.
Enter the code
Cooper will give you a security code by phone or message. Type that code into Quick Assist.
Allow screen sharing
Click Allow so Cooper can see your screen. Stay near your computer during the repair.
Allow control
If asked, click Allow again so Cooper can move the mouse and work on the issue.
Watch the repair
You can see what is happening the whole time. Do not close Quick Assist until the repair is finished.
End anytime
You can stop the session at any time by closing Quick Assist or choosing Leave.